Support
Knowledge base
Setup, agent behavior, credits and overage, trust artifacts and incidents — answered once, properly.
15 articles
Getting started
How do I set up my first agent run?
Create an account, tell the Infosec Lead what you want protected in plain language, and approve the discovery plan it proposes. The fleet inventories what it can reach, then reports back. Most accounts are productive inside an hour and fully onboarded in under 48 hours.
Do you need access to our source code?
No. Aktoh runs alongside your existing stack using the integrations you approve. No source-code access is required at any tier.
How many devices can I connect?
Unlimited, on every plan including the free Adventurer tier. Phones, laptops, tablets, consoles, TVs, cameras and smart plugs all count as nodes and none of them add to your bill.
Agents & approvals
What can the agents do without asking me?
Detection, monitoring, deception and containment run autonomously. Anything consequential — patching production, moving money, deleting data, or contacting a third party — pauses for explicit human approval, and every approval is logged and reversible.
Can I see why an agent did something?
Yes. Every action writes a decision log entry with the trigger, the reasoning, the proposed action, the approver, and the resulting change. It is exportable and is the same artifact auditors ask for.
Who are the agents?
The Infosec Lead is the generalist you talk to. Sleight runs offensive testing, Plutus watches money movement and fraud, Argus handles surface and exposure monitoring, Cerberus handles containment, and EVOLVE tunes defenses as the environment changes.
Credits, usage & billing
How does the credit pool work?
Paid plans include a pool of credits shared across everyone on the account — not divided per seat. Work draws from the pool until it is empty.
What happens when we exceed the pool?
Excess usage bills at model cost plus your plan's Aktoh rate per million tokens: $3.00 on Operator, $2.15 on Professional, $1.75 on Enterprise, $1.55 on Enterprise Plus. You can also purchase credit blocks or discuss surge capacity.
What will a household actually pay?
Adventurer has a $0 platform fee, with usage billed at model cost plus $5.00 per million tokens. Personal ($10), Plus ($20), Family ($50) and Max ($100) include a credit pool; past the pool you pay model cost plus your plan's Aktoh rate. Actual cost depends on usage and model selection; estimates are not guaranteed bills.
Can I stop the bill running away?
Use spend alerts and usage reporting to track demand and projected cost. Alerts do not cap usage or guarantee a maximum bill. Work beyond the pool remains billable at model cost plus your plan's Aktoh rate.
Are SLAs and outcome packs the same thing?
No, and they bill separately. Outcome packs are scoped deliverables. SLAs are response and resolution guarantees, are heavily customized to your environment, and are available only on paid business tiers.
Security & trust
How does Aktoh support compliance, governance and policies?
The Aktoh suite supports applicable compliance and governance requirements and customer-defined policies through scoped controls, human approvals and documented evidence. Review the requirements, supported controls and agreements for your deployment with qualified advisers; this is not a blanket certification or guarantee of compliance.
Why are there no customer logos on the site?
Deliberate. Publishing the names of security customers hands adversaries a target list. Verify us through artifacts in the Trust Center and anonymized outcomes instead.
Incidents
Something is happening right now. What do I do?
Go to the Under Attack page for priority triage steps and the incident line. Do not power down affected machines before capturing state unless there is active data destruction.
Account
How do I change plan or cancel?
Plan changes take effect at the next billing cycle and unused pooled credits do not carry over. Cancelling stops future platform fees; any usage already incurred is billed at the end of the period.
Still stuck? Contact support or read the FAQ.
Start free. Add credits only when the work justifies it.
Run the whole fleet across unlimited nodes at zero platform fee — you pay only for tokens. Move to a pooled plan when the usage justifies the lower rate.